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Asset and Alert Management Made Easy with ServiceNow Service Graph Integration

September 15, 2020 By BlueAlly

Meraki announces certified ServiceNow application for asset and alert management

When it comes to your network, we’re always looking to push the boundaries of what’s possible. We make great technology at Meraki—from our access points to security and SD-WAN, switches, smart cameras, MDM, and SaaS app performance products—but we know there is a universe of possibilities once you combine our products with other, third party technologies. We don’t want you to “stop there” when adopting Meraki, and that’s why we’ve focused so heavily on our Meraki Marketplace.

To date, we have over 90 technology partners on the Meraki Marketplace and 118+ prebuilt, turnkey applications for various use cases including Advanced IT, Proximity Marketing, Wayfinding and Mapping, and more. We’ve even recently been able to leverage this ecosystem of partners to provide 28 new apps in four COVID-19 related categories, enabling our customers to adapt and safely reopen in these tough times.

This week we are excited to announce the release of another key application for Advanced IT on the Meraki Marketplace: a native integration with the ServiceNow Service Graph and Configuration Management Database (CMDB) through our Service Graph Connector for Meraki. This integration is part of the ServiceNow Service Graph Connector Program, a new designation within the Technology Partner Program.

We recognize that many of our customers and partners look to ServiceNow for their leading IT Service Management (ITSM) capabilities and are excited to offer this integration to simplify management of Meraki devices in ServiceNow environments. This new, certified application will allow ServiceNow customers to easily integrate Meraki organization, network, and device data for Configuration Management Database (CMDB) synchronization and alert or incident creation.

ServiceNow Service Graph, the next-generation system of record for digital products and services, addresses the entire technology stack from infrastructure to the application layer. It includes ServiceNow’s CMDB, the repository for all infrastructure, relationships and configuration management information. With Service Graph, IT organizations are empowered with a broad and deep data foundation for managing the entire lifecycle of digital products and services. In addition, it underpins all ServiceNow products, allowing customers to tie together technology components, people, and processes into a service-oriented view. This connected approach enables customers to leverage their existing CMDB investments to rationalize portfolios, automate development, streamline cloud and security operations, manage risk, and understand ROI, driving high-value business outcomes.

Learn more about the benefits this application can deliver to businesses from two of the project’s leaders.

“In our development of this application, we found that using this application helped to dramatically simplify asset and alert management for our enterprise customers and MSPs. We’ve received a lot of positive feedback already on the time and money savings this native integration provides – allowing teams to reallocate budget and effort that would have otherwise been spent building custom integrations between these two environments (ServiceNow and Meraki). This native, platform level integration is a demonstration of the commitment and maturity of our vision for the Meraki platform: to enable key integrations with market leading technologies to further simplify and optimize IT management,” – Cory Guynn, Lead Solutions Architect for this program at Meraki

“ServiceNow is leading the future of work by creating great experiences for businesses. We are pleased to have Service Graph Connector to help further enhance satisfaction, build trust, accelerate time to value, and reduce risk for our joint customers.” – Jeff Hausman, Vice President and General Manager of IT Operations Management, Security, and CMDB, ServiceNow

If you are a ServiceNow customer (or not!), we hope you’ll check out the Marketplace to learn more about the Service Graph Connector for Meraki and other available applications!